Return & Refund Policy

At Edna Rose Beauty Boutique, we are committed to providing premium-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Window

We offer a 14-day return policy, which means you have 14 calendar days from the date your order is marked as delivered to request a return.

To initiate a return, please email ask@ednarosebeauty.com with your order number and reason for the return.

Returns sent without prior authorization will not be accepted.

Return Eligibility

To qualify for a return, your item must:

• Be unused, unworn, uninstalled, and unaltered.

• Be free of odors, makeup, styling products, or any signs of wear.

• Remain in its original condition with all tags, labels, security seals, and original packaging intact.

• Include your receipt or proof of purchase.

• Be received by Edna Rose Beauty Boutique within the approved return period.

If a returned item does not meet these requirements, the return may be denied and the item will be shipped back to you at your expense.

Restocking Fee

All approved returns are subject to a 15% restocking fee, which will be deducted from the original purchase amount before your refund is processed.

Original shipping charges are non-refundable.

Return Shipping

Once your return request has been approved, you will receive instructions for returning your item.

Unless the return is the result of our error (such as receiving the wrong item or a defective product), customers are responsible for all return shipping costs.

Please use a trackable shipping service and retain your tracking information. Edna Rose Beauty Boutique is not responsible for lost or damaged return shipments.

Return Address:

Attn: Return Department

Edna Rose Beauty Boutique
7001 Wall Triana Hwy., Unit C
Madison, AL 35757

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery by texting (256)274-4220 Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review your claim promptly and determine the appropriate resolution.

Hair Extension & Wig Policy

For the health and safety of all customers, hair products are subject to strict return requirements.

Hair extensions, wigs, closures, frontals, toppers, ponytails, and hairpieces are only eligible for return if:

• The security seal or zip tie has not been removed or tampered with.

• The packaging remains unopened.

• The hair has not been brushed, combed, washed, colored, cut, chemically treated, installed, worn, or altered in any way.

Once the security seal has been broken or the product has been used, the item is considered non-returnable for sanitary reasons.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used hair extensions

• Installed hair products

• Customized or personalized products

• Special-order items

• Hair care products

• Beauty and personal care products

• Cosmetics

• Sale items

• Clearance merchandise

• Final sale items

• Gift cards

• Digital products, downloadable content, and eBooks

Exchanges

We do not offer direct exchanges.

If you would like a different product, simply return your eligible item for a refund (less applicable fees) and place a new order.

Refused or Undeliverable Packages

Orders returned to us because of an incorrect shipping address, refusal of delivery, or failure to claim the package may be subject to:

• Return shipping charges

• A 15% restocking fee

• Original shipping charges (non-refundable)

Additional shipping fees may apply if the order is reshipped.

Refunds

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method.

• Refunds are typically processed within 10 business days after approval.

• Original shipping charges are not refundable.

• A 15% restocking fee will be deducted from your refund.

Please note that your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at ask@ednarosebeauty.com.

Order Cancellations

Cancellation Rules

• Cancellations apply only to unfulfilled items in an order.
• Orders may be canceled within 15 minutes of being placed.
• We pride ourselves on our fast order processing and shipping times. Because our fulfillment team begins preparing orders shortly after they are placed, once an order enters the fulfillment process, it requires time and labor to locate, remove, inspect, and restock the merchandise.
• For this reason, orders that have begun processing or fulfillment cannot be canceled, even if they have not yet shipped.
• If your order has already shipped, it cannot be canceled and must follow our Return & Refund Policy if it qualifies for a return.

We appreciate your understanding, as our quick processing allows us to get your order packaged and shipped as quickly as possible while maintaining accurate inventory and efficient service for all customers.

Fraud Prevention

Edna Rose Beauty Boutique reserves the right to refuse fulfillment, returns, refunds, or exchanges if we determine that:

• The return policy has been abused.

• The returned merchandise shows signs of use or alteration.

• False, misleading, or fraudulent claims have been made.

• Excessive returns have been made from the same customer.

• Shopify alerts our shipping department that the order is high risk.

Questions

For any questions regarding this Return & Refund Policy, please contact us:

Email: ask@ednarosebeauty.com

Edna Rose Beauty Boutique reserves the right to update or modify this policy at any time without prior notice.